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Key Points for Kristen Hansen

Kristen Hansen is the author of TRACTION – The Neuroscience of Leadership and Performance.
EnHansen Performance list of clients include: Deloitte, Google, BP, Westpac Group, Commonwealth Bank, Macquarie Bank, ANZ, NAB, Bank of America, Allianz, Telstra, Arnott’s Campbell’s, Energex, Goodman, IBM, Specialty Fashion Group, Foxtel, QBE, NRMA. Government organisations: Aboriginal Housing Commission, Qld Government, Department of Transport and Main Roads, Department of the Prime Minister and Cabinet, Defence Force, Government of South Australia, South Australian Police, Vic Roads, Ambulance Service of NSW, The University of Adelaide, UTS, UNSW, NRMA.
Expert radio commentator: 3AW, 6PRDrive, 3AW, Rob Broadfield, Jono Coleman, Triple M.
Medi National Bangladesh Television about neuroleadership presentation for HR Concert, articles for HR Daily.
Leader of Neuroleadership Interest Groups for three years hosted at Google for 50-110 attendees quarterly, working in conjunction with neuroscientists around the world.

Topics for Kristen Hansen

Change leadership
Organisations are experiencing unprecedented change to adapt to new technology, regulations, globalisation and international competition as well as efficiencies to realise cost reductions and closer alignment to their customers’ needs.
Change is the new norm yet people are experiencing significant challenge that comes from the uncertainty and complexity of these changes.
"Leading Change" has become the most in demand development requirement for managers.
A neuroscience approach helps managers and HR professionals navigate between change management and change leadership to ensure a culture that is sustainable and successful in continuous change.
Outcomes
- Gain an understanding of the mindset, behaviours and skills required to lead through change.
- Achieve greater self-awareness through understanding your own strengths and opportunities for growth and how emotions and stress affect thinking and decision making.
- Understand the brain’s role in dealing with change from a neuroscience perspective.
- Share vision, storytelling, the social motivators and the "why" to motivate through change.
- Understand the Change-curve and the benefits of and how to jump to a new S-curve.
- Reinforce the importance of coaching during change and transition.
- Utilise neuroplasticity to embed new habits.
Change readiness
The challenges and change facing businesses today include:
- Inflation and economic downturn.
- Supply chain security.
- Increasing customer expectations.
- Accelerated digital transformation.
- The war for talent.
- Data and device security.
- Sustainability.
  Outcomes
  - Learn how change affects us positively and negatively.
  - Develop the mindset for growth and agility to complement the current status of capability and task completion.
  - Dealing with change through different emotions and how to jump the s-curve which creates agility.
  - Manage the increased stress associated with regular change through our 30-second circuit breaker.
  - Understand neuroplasticity and the brain's ability to change and develop new performance and behavioural habits.
  - Increase your personal and professional circle of influence.
Remote leadership (Virtual Programme)
The Challenge
The world health emergency with the Covid 19 pandemic is seeing increased consideration to ensure safety of management and staff and accelerated remote work initiatives.
Many managers will be responsible for leading a team remotely without prior experience at this. It can be a daunting prospect especially because their team members are also experiencing very mixed reactions to the continuous threat the virus represents to their health as well as the financial and social impacts.
Leaders need to be prepared to support their staff in both the psychological safety as well as the physical aspects of working remotely. They will also need to generate ways to ensure the engagement, communication and performance of their team.
Research shows there are many positives aspects of working remotely such as autonomy, flexibility and reduced commute times, but there is also increased uncertainty, social isolation and collaboration challenges.
Key solutions and outcomes
- Webinar 1: Remote Work Establishment
  - Support the creation of the right Physical and Psychologically safe environment.
  - Understand the brain on change, the threat/ reward state and how this will be fluctuating for many as they consider the personal, professional, social and financial impact of this change.
  - Develop and promote a growth mindset on remote working utilising the research on the many positives and reappraised opportunities associated with remote work.
  - Improve your self-leadership strategies to establish your own disciplines and regulate you own emotions. Lead by example and use the benefits of positive emotion contagion and avoid the spread of negativity.
  - Establish the goals, expectations and communication protocols for the initial settling in phase. Consider the right performance analytics
- Webinar 2: High Performance Remote Work
  - Establish remote working productivity and communication processes and technology to reduce barriers to performance, increase collaboration and measure results. Balance engagement and freedom.
  - Share the vision and continue to inspire team members with their purpose. Use the social motivators to increase engagement and accelerate high performance outcomes.
  - Utilise the change and performance curves to understand, validate and move people through the phases of change and shift them into a rhythm of high performance.
  - Ensure a coaching and outcome-oriented approach to empower team members to use their autonomy to deliver results.
Change leadership and change readiness (Virtual Programme)
Corporate change landscape: Organisations are experiencing unprecedented change to adapt to new technology, regulations, globalisation and international competition as well as efficiencies to realise cost reductions and closer alignment to their customers’ needs.
The Challenge
Change is the new norm yet people are experiencing significant challenge that comes from the uncertainty and complexity of these changes. It is only getting faster. Nothing will slow down, things will only get faster. Self-leadership and strategies are needed. How can people can understand their reactions to change and self-regulate.
Key solutions and outcomes
- Understand the brain and its positive and negative reaction to change.
- Develop a growth mindset rather than a fixed mindset of your capabilities.
- Shift your emotional reactions to change to accelerate your acceptance and performance. Learn a 30 second circuit breaker to reset yourself positively.
- Understand the change curve and the S-curve to discern the importance of a leaders’ role during change and transition and how to support others through that.
- Learn self-leadership strategies to improve your approach to change.
- As leaders, develop a coaching approach to leading change to ensure people are empowered to embrace the change.
- Support yourself and others to form new habits through neuroplasticity.
Manager to leader in 90 days online programme (Virtual Programme)
With the fast-paced, continuously changing organisational environment, managers have a challenging role to lead themselves and their teams through ambiguous and new territories.
Manager to Leader is drawn from the NeuroTREAD framework. TREAD stands for Think, Regulate, Engage, Adapt and Develop with the brain in mind.
Think: Strategic and Innovative Visioning, Thinking, Decision-making and Problem Solving.
Regulate: Resilient and emotionally intelligent self-leadership and providing courageous and calm leadership.
Engage: Provide leadership that creates safety and a performance state via the social motivators emotional and physical wellbeing.
Adapt: Lead others effectively through complex and continuous change. Form and encourage new high performance habits through neuroplasticity.
Develop: Encourage and empower ownership and insightful problem solving and Develop team members ability to solve their own challenges.
Manager to Leader Online Programme is Manager to Leader online programme consists of bite-sized learning to provide short in the moment training, embed concepts and daily reminders to integrate new ways of leading yourself and others.
- Designed with the busy, time poor manager in mind.
- Drawn from latest neuroscience research Follows 10 years of successful thought leadership and practical strategies.
- Combines digital and bite-sized learning technology.
- Covers key areas of the NeuroTREAD framework: Think, Regulate, Engage, Adapt and Develop with the brain in mind.
Resilience in uncertain times (Virtual Programme)
Research has shown that resilience is “the single most important factor in determining whether a person is successful, satisfied and happy” (Shatt, 2008, The Resilience Factor).
Resilience can be defined as “the positive capacity to cope with stress or adversity”. Resilience in the workplace is usually associated with the employee’s ability to cope with the various challenges in the workplace: organisational change, information overload, restructures, downsizing, mergers, increased workload, reduction of resources, learning new technology, budget pressures or deadlines.
The Challenge
Staff shortages and coping with additional workload. Managing stress, motivation levels and information overload. Workplace bullying. Frequent restructuring. Occupational health and safety issues. Health issues.
Key solutions and outcomes
- Learn how emotion and our thinking interact and how to avoid poor decision-making and responding inappropriately when things frustrate or annoy you (in the workplace and at home).
- Handle emotion and stress more effectively with a 30 second circuit breaker to reset you back to neutral or a positive mindset.
- Learn bounce back/ resilience strategies to deal with threats/stress in the moment as well as more holistically to ensure the approach to resilience is balanced.
- Understand the role resilience plays today in your success as an executive as well as holistically in your broader life.
- Gain knowledge of the role that diet, sleep and exercise play in resilience as well as how to make the best of each to maximise your day.
- Build resilience in the workplace using reappraisal techniques.
- Utilise reappraisal strategies as well as understanding the change curve to ensure the regular change or ambiguity is dealt with in a positive way.
- Learn mindfulness techniques that are simple and easy to incorporate into busy schedules and understand how your brain changes positively with this practice.
Adaptability and a growth mindset to optimise outcomes - Personal, business, client (Virtual Programme)
Neuroscience of Leadership, leading self and others
NeuroleadershipTREAD: How to think, regulate, engage, adapt and develop with the brain in mind
- Think
  Gain an understanding of key anatomy brain structures related to decision- making and between thinking and emotion structures, the “threat-reward” response, why change is hard and creates threat, how to maximise our creative and cognitive problem-solving to solve everyday challenges
- Regulate and renew
  Self-management, emotion regulation and our ability to handle stress are key skills and strategies to regulate emotions and help others do this is an important part of creating the right coaching environment for effective development conversations.
- Engage
  Understand what it takes to engage others, how emotion contagion and emotional intelligence impacts engagement and how to influence the brain’s social motivators to change and improve performance levels.
- Adapt
  Understand the brain’s resistance to change as a natural “threat” state. Learn strategies to adapt and help others adapt to changing conditions and circumstances. The brain is designed to change and by understanding ‘neuroplasticity’- the brain’s ability to change, as well as the ‘habit formation’ they will be able to help others improve their thinking and performance habits.
- Develop
  Learn to develop others and help others through change through a brain-based coaching approach, effective questioning, support, insight generation as well as growth- mindset.

Neuroscience of personal effectiveness and agility
- Prioritising, innovative decision-making, emotion regulation and flexibility in behaviour and role
Neuroscience of leading change (and/or innovation)
- We need to be consistently changing and innovating to stay in the game
- Look at the Neuroscience behind change
Neuroscience of emotional intelligence
- A key factor of leadership and sales success
- Great for technical audiences wanting the hard science behind building emotional intelligence
Neuroscience of engagement and motivation
- How to motivate and engage by understanding the science behind these states and easy ways to build capability
Neuroscience of persuasion
- Ways to improve sales presentations and communication
Neuroscience of resilience
- Vital today with increasing change and pressure
- Learn practical everyday tips to manage emotions and build the stress threshold
Brain-based coaching and development
- Do you want to help people change and develop to reach their potential?
- This brain-based coaching methodology showcases Grow-Wise
The faulty leaders brain
- Why leaders’ brains don’t work anymore - and what we can do about it

Testimonials for Kristen Hansen

Kristen was very engaging and the anecdotal feedback received from delegates was overwhelmingly positive.
Australian Rehabilitation Providers Association

Kristen Hansen was an excellent speaker. I really enjoyed her delivery and content, particularly her analogies.
I enjoyed it, particularly Kristen, as it brought back memories of a previous role and colleagues. It was great meeting some key people in the public sector and I found all speakers excellent. I look forward to the next one.
Office for the Public-Sector Conference – The Neuroscience of Leadership
Teamgage

Great variety in presenters, really enjoyed each of the sections especially Kristen Hansen's perspective of the Neuroscience and how it can be applied to performance management.
City of Charles Sturt

Kristen Hansen’s presentation was engaging, entertaining and highly educational. Our membership community of established business leaders had only exceptional feedback and would love to hear from Kristen again in the future.
CUB

I worked with Kristen Hansen recently and she presented an intricate and thought-provoking session on “Neuroscience of Talent Management and Leadership” at the 3rd Annual Global HR Excellence Conference 2014, Singapore. The session was very well received and it gave the audience an in-depth understanding on how to manage talent and capabilities from a HR perspective. Kudos to the excellent sharing and I do hope to work with you in the near future!
3rd Annual Global HR Excellence Conference, Singapore
Conference Producer
Marcus Evans Management Consulting, Kuala Lumpur, Malaysia

Kristen Hansen presented on the Neuroscience of Leadership to over 150 of our people leaders. Kristen’s presentation was engaging, informative and practical. Kristen was incredibly entertaining and full of energy. She was able to make complex theory simple and easy to understand whilst also applying it practically for our leaders to take back and use with their teams. The feedback from our people leaders has been exceptional with many stating that they have been able to apply much of what Kristen presented.
Westpac Group Annual Leadership Conference
Head of HR, AFS Multibrand
Westpac Group

Kristen Hansen presented at our Specialty Fashion Group Annual Leadership Conference to 85 leaders. The topic was The Neuroscience of Leadership (NeuroLeadership TREAD) and it was informative, entertaining and rich with practical strategies to lift engagement, improve decision making and stress regulation as well as develop and coach others. Kristen’s style was engaging, humorous and influential and the feedback was overwhelmingly positive. We really benefited from understanding more about how the brain works and how we can be better leaders as a result. What impressed us was that she was able to relate to many different levels of management in the room all at the one time keeping pace with the fast thinkers and bringing those along who needed more assistance. During all of this she never lost the audience’s attention. Neuroleadership presentation at the Specialty Fashion Group Leadership Conference. Such was her impact, people are still referring to the material presented and using it in the daily work life (and personal lives).
Neuroleadership presentation at the Specialty Fashion Group Leadership Conference
CEO
Specialty Fashion Group

Kristen Hansen; dynamic, engaging and relevant. In presenting her neuroleadership session to the State Trustees managers, Kristen unlocked a response from the whole group that I’ve not been seen before. Every person took away strategies to help them be better leaders and they are still talking about the session months later.
Neuroleadership Presentation at State Trustees Leadership Conference
General Manager
Strategy, Innovation & Transformation

Many thanks for the great presentation last week at Clifton’s – thoroughly enjoyed it and look forward to hearing you speak again in the future!
Neuroleadership Presentation Clifton’s Masterclass
Audit Change Manager
Deloitte

“Confident, open”; “Full of energy, very interesting”
Average of 4.7 out of 5 (5=Excellent) regarding Presentation Style
Average of 4.6 out of 5 (5=Extremely) regarding Usefulness of Understanding the Brain
Neuroleadership and Resilience presentation at Google
Wollondilly Shire Council Leadership Conference, 2013

Thank you for your presentation at our Executive / Manager Workshop, it was excellent! As you are aware, I believe that this field offers the prospect of substantial improvement in organisational (and personal) performance. Your presentation conveyed this potential in a very effective and informative way.
As the workshop continued the following day, the concepts you outlined where repeatedly raised and discussed by a range of Managers. One of the key outcomes of our workshop is to consider ways in which we can utilise this field in our organisation.
Deputy General Manager
Wollondilly Shire Council

I wanted to take the opportunity to provide you with some feedback on the recent workshop you ran at our Station Officers Conference. I was lucky enough to have taken one of your courses as a manager and I was able to identify with what you were saying instantly. I had always felt that when confronted with a stressful or difficult situation that it was always best to think before responding.
The Neuroleadership lectures not only supported this intuition but gave me the science and underpinning knowledge on how to utilise that instinct to achieve the best outcome, for both myself and others. Neuroleadership TREAD and the Thinking component was what resonated most with me and the rest of my team. Realising and everyone did, why the Amygdala has such an impact on people responses and the overpowering influences it has on the Pre Frontal Cortex. The simple explanations and examples resonated with everyone and they become aware of why some people respond the way they do in particular
situations. Knowing how to anticipate how someone may respond and giving them an opportunity to process the issue rather than making them feel obligated to respond straight away.
Having already undertaken a course with Enhansen I appreciated the adaptation that was undertaken to deliver a tailored course to Station Officers rather than Senior Managers. The team was tremendous to work with and appreciated the unpredictability of emergency services crew availability verses our obligations to service delivery.
I liked it so much that I secured funding to run the course. My Station Officers believed that it was the best course that we had ever put on for them. Of the 30 frontline managers that participated in the course they all had overwhelming positive feedback for both the content and the presenter. They also indicated that it is something that should be made available to all staff but especially the Station Officers and above. Given the changes that we were going through at the time it was considered and still is considered a phenomenal course. The neuroscience behind the responses to change and how to best accommodate that is something that all leaders will benefit from. Kristen is an engaging presenter and was really well received by the managers, especially the passion for the subject.
This was an incredibly empowering course and would recommend to anyone to undertake and definitely provide for developing their leaders.
NSW Ambulance Station Managers Conference
Superintendent, Zone Manager, North Coast Sector,
Ambulance Service of NSW

This was by far the best and most useful session of the whole conference. It was great to have an expert present a good mix of theory and practice. I would recommend something like this session in the future.
I enjoyed this seminar the most out of those I attended – Kristen was hilarious and so intelligent I loved her entire presentation and could’ve listened to her all day! This session was very relevant to my work and my own personal life.
The best session of the conference. A terrific speaker who was able to take the science, relate it to a relevant field for the audience in a manner that was easily understood. Fantastic.
Outstanding! Loads of great information presented interestingly and very practically – I would recommend her as a keynote speaker for next year. The information was fascinating and applicable at graduate and management level. GREAT STUFF!!
Fantastic session, providing great insight into thinking behaviours and habits and how they relate in the work place, also great value for providing techniques into how we can break these habits. One of my favourite sessions of the week.
Australian Graduate Employers Conference

Many thanks for the great presentation last week at Clifton’s – thoroughly enjoyed it and look forward to hearing you speak again in the future!
Audit Change Manager
Deloitte

The Neuroscience was fantastic for understand more about the mind to better interact with and develop staff.
National Sales Manager
Sony

Kristen Hansen’s presentation on how to approach staff to get the best out of them was powerful. She struck just the right balance of science, humour and pragmatic suggestions. Understanding how to approach difficult conversations can be a lifetime’s work, so having the frame of neuroscience in which to practice this provides for a very practical and useful approach.
Executive Director, Strategic Policy
Government of South Australia

Kristen Hansen gave us a fascinating insight into this emerging science and gave particular focus on ensuring employees work to their fullest potential by ensuring they are in a ‘reward state’. Ms Hansen was passionate and engaging and the general consensus of the audience was that they would have like more time to explore the concepts she presented to us.
Deputy Commissioner
South Australia Police

The Neuroleadership lectures not only supported this intuition but gave me the science and underpinning knowledge on how to utilise that instinct to achieve the best outcome, for both myself and others. Neuroleadership TREAD and the Thinking component was what resonated most with me and the rest of my team. Realising and everyone did, why the Amygdala has such an impact on people responses and the overpowering influences it has on the Pre Frontal Cortex. The simple explanations and examples resonated with everyone and they become aware of why some people respond the way they do in particular situations. Knowing how to anticipate how someone may respond and giving them an opportunity to process the issue rather than making them feel obligated to respond straight away. This was an incredibly empowering course and would recommend to anyone to undertake and definitely provide for developing their leaders.
Superintendent, Zone Manager, North Coast Sector
Ambulance Service of New South Wales

I thoroughly enjoyed your presentation and am hoping that some Department of Treasury and Finance staff will be able to attend one of the presentations you are doing on the 18th.
Revenue Director, Department of Treasury and Finance
Government of South Australia

I thoroughly enjoyed your presentation – and I’m using elements of it on a daily basis!
Vice President for Intercollegiate Athletics & Campus Recreation

Kristen Hansen was an exceptional facilitator, and I am a hard assessor. She has a great knowledge of the subject matter, presents in a professional and easy-going manner, and responds stunningly well to all manner of questions. Her acting without notice was also fantastic. Don’t lose her from your team.
Peter McCleary
Managing Director

Kristen Hansen was an awesome facilitator. I would recommend her to any company.
Team Leader
Orica

The presentation on the neuroscience of emotional intelligence was a powerful experience for my sales team. You got them thinking about how they can be more resilient, effective and connected with their customers – great result.
General Manager
Sales & Marketing, Rockend

Engaging and passionate, the highlight of the day. Very important for leadership development programs. Absolutely amazing presentation. So engaging and interesting. Fantastic topic and fantastic presenter style. This is a very interesting topic and makes so much sense. Excellent presentation. Would like to have her present again and expand on her topic.
Australian Human Resources Forum
Townsville, QLD

I worked with Kristen Hansen recently and she presented an intricate and thought-provoking session on “Neuroscience of Talent Management and Leadership” at the 3rd Annual Global HR Excellence Conference 2014, Singapore. The session was very well received and it gave the audience an in-depth understanding on how to manage talent and capabilities from a HR perspective. Kudos to the excellent sharing and I do hope to work with you in the near future!
Conference Producer at Marcus Evans
Management Consulting, Kuala Lumpur, Malaysia

Kristen Hansen presented at our Specialty Fashion Group Annual Leadership Conference to 85 leaders. The topic was The Neuroscience of Leadership (NeuroLeadership TREAD) and it was informative, entertaining and rich with practical strategies to lift engagement, improve decision making and stress regulation as well as develop and coach others. Kristen’s style was engaging, humorous and influential and the feedback was overwhelmingly positive. We really benefited from understanding more about how the brain works and how we can be better leaders as a result. What impressed us was that she was able to relate to many different levels of management in the room all at the one time keeping pace with the fast thinkers and bringing those along who needed more assistance. During all of this she never lost the audience’s attention. Such was her impact, people are still referring to the material presented and using it in the daily work life (and personal lives).
CEO
Specialty Fashion Group

Kristen Hansen; dynamic, engaging and relevant. In presenting her neuroleadership session to the State Trustees managers, Kristen unlocked a response from the whole group that I’ve not been seen before. Every person took away strategies to help them be better leaders and they are still talking about the session months later.
General Manager
Strategy, Innovation & Transformation

Thank you for your presentation at our Executive / Manager Workshop, it was excellent! As you are aware, I believe that this field offers the prospect of substantial improvement in organisational (and personal) performance. Your presentation conveyed this potential in a very effective and informative way. As the workshop continued the following day, the concepts you outlined where repeatedly raised and discussed by a range of Managers. One of the key outcomes of our workshop is to consider ways in which we can utilise this field in our organisation.
Deputy General Manager
Wollondilly Shire Council